Every NILOSKA piece is crafted with care - and we stand behind it. That’s why all of our jewellery comes with a 3-months warranty from the date of purchase.

If your piece experiences a material or manufacturing defect during this time, we’ll take care of it - either by repairing it, replacing it, or offering online store credit.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of NILOSKA.

Important

By submitting a warranty claim, you acknowledge and agree to the following terms:

• Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
• If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
• If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
• Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.
• Third-party services: Leveraging a third party repair service will void NILOSKA’s warranty. NILOSKA does not accept warranty claims with post-purchase modifications.

How to Submit a Warranty Claim

Please write to us at sales@niloska.com . Share your order ID (if placed on www.niloska.com), contact details (email ID & phone number) and clear photos and videos of the damaged design. Our Support team will review your request within 2 business days.