Shipping policy

1. Are there delivery charges?

We offer free delivery for all our domestic orders.
Shipping is free across India.
In case, the address provided by the customer comes in ODA (Out of Delivery area) the shipping charges may vary and the NILOSKA team will get in touch with the customer for the same before processing the order.
The difference in the surcharge for the ODA order must be paid by the customer.

2. Shipping Partners or Who delivers my order?

Within India, we ship through recognized courier companies such as DTDC, BlueDart, Delhivery.

3. Can I change or cancel my order after placing it?

No, changes or cancellations are unavailable after an order is placed.

4. How long does delivery take? Or Delivery Timeline?

Delivery Time for your order starts from the date of Order Dispatch.
We usually process all our orders within 48 hours and after that, it takes 3-5 working days for the shipment to reach your doorstep (for metropolitan areas). For all other areas, it takes between 5-7 days. If you'd like an accurate delivery timeline, please share your correct pincode with us and we will be happy to help.
Sundays and public holidays are not set as business days for standard deliveries.
We do not carry out any deliveries on Sundays and any Bank holidays.
We are not responsible for delays caused by courier services or circumstances beyond our control (such as weather or strikes).

5. How can I track my order? Or Order Tracking

We will send you tracking details once your order has been sent out from our warehouse - this can be found on your order dispatch email and phone number.
You will receive tracking details over WhatsApp, email or SMS, once the order is shipped.
If you have not received the tracking information, feel free to email us at sales@niloska.com including your Order Number in the message, and we will be happy to assist you.

6. Failed Deliveries

Please double-check your address and contact details when ordering. If a package bounces back to us due to incorrect information or missed deliveries, reshipping costs will be yours to cover.
Please ensure you provide accurate shipping details to avoid delivery issues. We kindly request you to ensure someone is available at the provided address to receive your order.
As some deliveries may require a signature, we suggest arranging for an alternative recipient (such as a family member, friend, or neighbour) if you are unavailable.
Please note that while we strive for a smooth delivery, NILOSKA cannot be held responsible for goods signed by someone else on your behalf.

7. Reporting Shortages or Damages

If there are any issues with your order, such as shortages or damages, please reach out to us at sales@niloska.com within 48 hours of delivery so we can assist you promptly.
Unfortunately, we would not be able to consider reports received after 48 hours of delivery.
If you are unavailable within this delivery timeframe, kindly inform us in advance.
We pack all orders with utmost care and take pictures of every order that is packed. Our orders are shipped through fastest possible courier partners.
Still if you receive an order that you suspect to be damaged, here is what you need to do: Record an uncut full unboxing video. Click additional pictures of tampered outer packaging. Share all these with our helpline team +91 9265653726 within 48 hours of receiving your order.
We will create return request for this package within 4-5 days. The entire order needs to be returned. This is once we verify that the package was damaged during the transit from the photos / videos sent by you within 48 hours to our helpline number.
Once we receive the product(s), we will send the entire order to you again.

8. Lost Packages

If your order says “delivered” but hasn’t reached you:

Ask your neighbours, security, or building staff.
Check if the courier left it at a local access point.
Sometimes packages are marked “delivered” a day early.
Still missing? Email us at sales@niloska.com and we’ll help trace it with the courier.

9. Exchanges

There is no Return/Exchange for the order, unless the product is damaged. In order to claim a Refund/Exchange, you will need to send the unpacking video which highlights the defect/damaged product(s) to sales@niloska.com within 48 hours of receiving the shipment.

Every product crafted at NILOSKA goes through multiple hands and stringent quality checks. All our products are crafted in small batches to ensure minimum wastage. As a result, minor variations in sizing/ finish are not defects but rather add to the uniqueness of each product. The actual product colours, while closest to what you see on our website, may also vary because of visual quality and display settings from screen to screen.